FAQs
Shipping
Where do you ship to?
Where do you ship to?
We offer Free Shipping in the USA, and Free Shipping on orders over $100 (USD value) Internationally to most countries. (CAN, AUS, EU, and most parts of Africa/Asia)
How long will my order take to arrive?
How long will my order take to arrive?
Processing time is 1 business day. Once processed, your order will be shipped and arrive in (on average):
- 3-5 business days (USA)
- 5-10 business days (Canada, Europe, Australia)
- 10-20 business days (Rest of World)
Please see our Shipping Policy for more details.
How can I track my order?
How can I track my order?
When you make your purchase, you will get an order confirmation email immediately. If you purchased digital products with your order, they will be accessible in this email. Within one business day of your purchase, you will receive another shipping confirmation email, which will include your tracking number to trace your package.
I entered my address incorrectly. What should I do?
I entered my address incorrectly. What should I do?
Please email contact@medschoolbro.com with your order number and correct address immediately. If the order has not yet been processed or shipped, we may be able to correct the issue.
Packages with invalid addresses are typically returned to us. We will ship it back out to you but will send you an invoice for the additional/new shipping costs.
MedSchoolBro is not responsible for lost packages due to addresses entered incorrectly
Online Access
How can I access my Digital eBooks?
How can I access my Digital eBooks?
When you make your purchase, you will get an order confirmation email immediately.
For New Users:
- Create an account on MedSchoolGuru with the same email address you made your purchase with
- You will immediately be granted access your online eBooks and/or Question Bank. We recommend bookmarking https://medschoolguru.com/ for easy access
For Existing Users:
- Log in to your existing account on MedSchoolGuru
- Click the Profile Tab (bottom left corner)
- Click "Profile Settings"
- Click "Sync Now" button and your new purchases will be added to your existing account!
Do I get updates to my resources?
Do I get updates to my resources?
Yes, you will receive updates to your digital eBooks for the duration of your license. Each eBook license is granted for 1 year, from the date you open your eBook in our online platform.
Can someone help me access my eBooks?
Can someone help me access my eBooks?
If you are having trouble following the instructions in the above tab, please send an email to info@medschoolguru.com with your order number and details of what you’re experiencing and we will be happy to help you out!
Can I download my Digital eBooks?
Can I download my Digital eBooks?
You cannot download your digital eBooks. They are accessible online anywhere, anytime via our eBook platform MedSchoolGuru
Our platform has rich annotation features, with built in questions to maximize your study efficiency.
We are also working on an app so that we can also provide offline access. Stay tuned!
My order access has expired, what do I do?
My order access has expired, what do I do?
The Access Button in your Order Confirmation email is valid for 7 days after your purchase. If you wait longer than 7 days your access token will expire. This is to protect your purchase. If it has been longer than 7 days since your purchase and you haven’t activated your eBooks yet, please reach out to us at contact@medschoolbro.com with your order number and we will help re-activate your purchases.
Content / What's Inside
Can I see examples of the pages from these resources?
Can I see examples of the pages from these resources?
Yes! On every product page there is a “Click for free Preview” button which allows you to download several pages of the product as a PDF!
We also have Free Resources which include pages from our guides.
Do you have Free Resources?
Do you have Free Resources?
Yes! They also include pages from our resources. You can download them here: Free Resources
Can I download my Digital eBooks?
Can I download my Digital eBooks?
You cannot download your digital eBooks. They are accessible online anywhere, anytime via our eBook platform MedSchoolGuru
Our platform has rich annotation features, with built in questions to maximize your study efficiency.
We are also working on an app so that we can also provide offline access. Stay tuned!
Do these resources replace my textbooks?
Do these resources replace my textbooks?
Our resources are very detailed and comprehensive for their respective exams, however we recommend that you use them in conjunction with your textbooks for a more holistic approach to your studying.
If you have any questions, feel free to reach out to contact@medschoolbro.com we'd be happy to help!
Do you have Anki decks?
Do you have Anki decks?
We do not offer Anki Decks. Our question bank platform MedSchoolGuru has active recall features to test your knowledge.
Returns
What is your Return Policy?
What is your Return Policy?
You can view our Return Policy here
Returning Customers
I purchased the eBook only, and would like to purchase a physical copy. Can I get a discount?
I purchased the eBook only, and would like to purchase a physical copy. Can I get a discount?
Yes! We will provide you with a unique discount based on your previous digital purchases.
Please reach out to contact@medschoolbro.com with your order # as well as which products you would like to purchase the physical version of and we will help you out!
I purchased the old editions, can I get access to the new additions?
I purchased the old editions, can I get access to the new additions?
We only provide updates to resources purchased in the same calendar year. Purchases made in a previous year are considered completely separate products.
If you have made a previous purchase, you are automatically enrolled into our affiliate program and have your own 15% off discount code you can use anytime. Sign-Up here with your purchase email to access.
Do I get a discount as a returning customer?
Do I get a discount as a returning customer?
Yes! Every customer is automatically eligible for our affiliate program. You get your own 15% off discount code you can use anytime on your purchases. Sign-Up here with your purchase email to access.
PS. You can share your discount with others and earn 15% cash back if they make a purchase using your discount!
Do you have an Affiliate Program?
Do you have an Affiliate Program?
Yes! You can Sign-Up here to enroll.
If you have made a purchase with us before, be sure to use your same purchase email!i
You get a 15% off discount that you can share with others and earn 15% cash back if they make a purchase using your discount!