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Contact us
Looking for shipping updates on your order? Please read below first. You can also check our full FAQs section below to see if your question has been answered! Otherwise, please leave us a message (with your order #) and someone from our support team will get back to you within 24 hours.
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FAQs
Answers to most common questions about products, orders, shipments, and payments.
Shipping and Payments
Where can I see tracking updates?

Orders are processed within 24 hours Mon-Fri. You will be emailed a tracking number during this time.

You will receive an email with your tracking number once your order is shipped!
Where do you ship to?

We ship worldwide and offer FREE shipping to North America, Europe, United Kingdom, Australia, and India.

When will I receive my package?

Orders are processed within 24 hours Mon-Fri and shipped out on weekdays. Order processing may may take longer during holidays. Average Shipping times:

  • USA: 2-5 business days
  • Canada/Mex: 4-7 business days
  • UK/EU: 5-10 business days
  • AUS: 7-10 business days
  • India: 7-14 business days


Digital PDFs and other digital resources are delivered instantly upon purchasing.
How quickly will my physical study guides be shipped after purchase?

Orders are processed within 24 hours of purchase during Mon-Fri and are shipped out on weekdays. Order processing may may take longer during holidays.

Are there taxes?

All orders are shipped out of the USA. If you are receiving a package outside of the USA, we prepay the duties for you so you don't have to!
What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and G-Pay.
What is your customer support process, and how can I get in touch with you if I have any questions?

You can reach out to us by filling out the form on the Contact page and someone from our team will respond to you within 24 hours.
About the guides
I purchased the Digital PDF Only but now I want the Hard Copy. What do I do?

Send us a message on our Contact Us page with your Order # and email used for purchase and we will share Hard Copy Only pricing for you!
Can I access your study guides on multiple devices?

Yes, however each study guide and guided videos have unique license keys and passwords that cannot not be shared with others. Your digital copy should only be opened on your trusted personal devices. If shared you may be locked out of the digital guides and videos permanently.
How can I open the Anki Flash Cards?

1. Download Anki on your computer or on your phone/tablet from the Appstore.
2. Once installed open the Anki .apkg file you've received and it will load automatically.
3. Click 'Browse' to see all the cards tagged based on page number for the respective guide.
Are there any additional resources or study materials that come with the purchase of a study guide?

Yes, each study guide comes with a custom Anki Flash Card Deck for every page of the guide! We also have a FREE USMLE or MCAT Study Pack that you can get here.
Do you offer any free sample chapters or previews of your study guides?

If you subscribe to our email list you'll receive my Free USMLE or MCAT Study Pack that includes pages from my study guides. You can also see some content from the guides in MedSchoolBro's videos on his social accounts.
What topics or subjects do your study guides cover?

MedschoolBro will be releasing guides for Cardiology, Neurology, Gastroenterology, Endocrine & Reproduction, Muscoloskeletal & Dermatology, Renal, Respiratory, Infection & Immunity, and Hematology!
What format are your digital study guides available in?

Our digital study guides are available in PDF format, which can be easily downloaded and accessed on computers, tablets, phones, etc.
How do I access my digital study guides after purchase?

After purchase, you will receive an email with a download link to access your digital study guides. You can also access your the study guides right after purchasing on the Thank You page of our website.
What is the return policy for the study guides?

We offer a 7-day return policy for physical study guides that are unopened and in their original condition. Due to the nature of the digital PDFs, all sales are final on the digital copies only.
How often are the study guides updated?

We strive to update our digital study guides on a regular basis to ensure they are accurate and up-to-date. However, the frequency of updates may vary depending on the guide. When a new update is released you will receive the most updated version via email.
Can I purchase a gift card for someone else to buy study guides from your store?

Yes, we offer gift cards that can be purchased and redeemed on our website.